If your questions aren’t answered here, please contact us at Stitch Upon a Time. We’re happy to help you.
Due to the digital nature of PDF Patterns, we will not refund any orders in which the pattern has been downloaded. In cases of duplicate patterns purchased, please contact us and we will be happy to help on a case-by-case basis.
Please inspect the contents of your package as soon as your order arrives. Your satisfaction is very important to us. If for any reason you are unhappy with your order, you can return your item(s). All physical goods have a 14 day return time that starts on the day the tracking shows the package was delivered. The buyer is responsible for return shipping. Once the item is returned in its original condition (unwashed, not cut), we will refund the original price paid, minus shipping cost and a 10% restocking fee. Fabrics which are cut, washed, or altered are not eligible for a refund or exchange.